FAQ

How can I consult a doctor on DoctorAlways?

To consult our doctor, you will have to create an account with us. The process is very simple, and you just need to furnish the details asked. Once registered, you can consult with a doctor via an audio or a video call anytime from anywhere. You may also choose to communicate with your doctor via text messages.

Once registered, can I consult a doctor at any time of the day?

Yes. You can consult our empanelled doctor at any hour of the day through phone calls, video calls, or text messaging.

Can I consult a doctor from anywhere?

You can consult our doctor from the convenience of your home, office, shop, or even when you are out of station.

How do I know I am consulting a genuine doctor?

The details of all doctors who have registered with us are thoroughly verified. Rest assured, you will consult only bona fide medical practitioners.

How will the doctor know my child's medical history?

When you register with us, you will need to provide your child's medical history such as, allergies, previous medical conditions, vaccination records, list of current medication, and any other information you may think is necessary for the consulting doctor to know. When our doctor accepts your request, all records will be available to them for review and consultation.

Are my child's medical records safe?

Your child's medical records are securely held within DoctorAlways database. These can be accessed by you at any time or the doctor you choose to consult with.

How do I pay?

After registration, you can choose to pay by a credit card, debit card, netbanking or wallets to subscribe to one of our subscription plans. Once the plan is purchased, the appropriate call credits will get transferred to your account which then can be used anytime to consult with a doctor on DoctorAlways via an audio or a video call. One call credit is used for an audio or a video call. You may also choose to purchase one-time call credit valid for a single consultation.

I am a pediatrician, and I want to register as a doctor on DoctorAlways. Can I choose the time in which I can be online and answer queries? Can I answer queries from my home as well?

Yes, you have the freedom to answer queries at your own time. You can give medical advice from the comfort of your home or clinic.

How will I get paid?

Your consultation fees would be transferred to your registered bank account provided to us by you at the time of registration.