Collecting of personal and other information
To service you (users and medical professionals/doctors), you will be required to submit some personal and other information at the time of registration (sign up) and/or during the period you will hold the account on our Website. Following is the list of information that would be collected:
You may create multiple patient/child records.
Registration and password
The information collected at the time for registration and password generation varies depending on user type.
For users, only email address and mobile phone number is collected at the time of registration. Rest of the information can provided/updated in the "My Profile" section after logging into the Website/App. Password is autogenerated at the time of registration and can be updated in the "My Profile" section after logging into the Website/App. Security questions must be setup in the password section to provide additional security. Users can request update to their information by admins by sending an email to email@example.com.
For medical professionals/doctors, all information, including password and security questions, is collected at the time of registration. The account must be approved by the admin before it can be accessed. Only mobile phone number and bio are editable in the "My Profile" section after logging into the Website/App after account approval is done. Password and security questions can be updated in the "My Profile" section. New
qualifications/certifications can be added however. Rest of the information updates can only be done at admin level. Medical professionals/doctors, will need to send email to firstname.lastname@example.org to request any other updates.
Email address provided at the time of registration is not editable at all. Username/Password recovery mechanism is in place to recover lost user names and forgotten passwords.
Using personal and other information
The information submitted on the Website/App is used for the purpose specified in this policy. We use the information for the following purposes.
The ownership of the information will be or the Owner of the Website/App and will not be sold to any third party.
Disclosure of personal and other information
Your information will be accessible to our employees, officers, insurers, medical professionals, doctors, advisers, agents, suppliers or subcontractors, insofar as reasonably necessary for the purposes set out in this policy.
Your information may also be accessible to any member of our group of companies (subsidiaries, holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
Without your consent, your personal information will not be supplied or shared with any third party for their or any other third party's direct marketing.
Your information may however be shared and/or disclosed with government and/or state authority and/or designated private entity, to the extent that we are required to do so by law or in connection with any ongoing/prospective legal proceedings or in order to establish, exercise or defend our legal rights.
Payments made to medical professionals/doctors will be through NEFT transactions from HDFC Bank Ltd., to the bank details submitted on our Website/App at the time of registration or update subsequently.
Once payment is made on the Website/App, refunds are not applicable for any reason. All subscription plans sold on the Website/App are sold asis without any guarantee. By making a purchase of any subscription plan, you are confirming that you have read and understand our no refunds policy.
You may however bring your grievance to our notice by sending a mail to email@example.com, if any. If your case is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Data security and storage
Reasonable technical and organizational precautions are taken to prevent the loss, misuse or alteration of your information. All such information you provide is stored on our secure (password- and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our Website/App confidential; we will not ask you for your password (except when you log in to our Website/App).
Our Website/App may use/install "Cookies" on your computer. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
This policy may be updated from time to time by publishing a new version on our Website/App. You should check this page occasionally to ensure you are happy with any changes to this policy.
Last update to this policy was done 14th November 2016. Questions or comments regarding the Website/App should be directed by email to firstname.lastname@example.org.