Privacy Policy

Acceptance

It is important that you read all the following privacy policy carefully. Doctor Always Healthcare Technologies Private Limited, with registered office at No.46 Rohan Ashima, Brooke Field, Bangalore, Bangalore, Karnataka, 560037, India, the owner and operator ("Owner") of this Website (the "Website"), https://www.doctoralways.com, including any associated Android/iOS Application(s) (the "App"), hereby referred to as the "Website". We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collecting of personal and other information

To service you (users and medical professionals/doctors), you will be required to submit some personal and other information at the time of registration (sign up) and/or during the period you will hold the account on our Website. Following is the list of information that would be collected:

Users:

  1. User Email ID (mandatory)
  2. User Mobile Phone (mandatory)
  3. User Name (optional)
  4. User Photograph (optional)
  5. User Date of Birth (optional)
  6. Patient/Child Name (mandatory)
  7. Patient/Child Photograph (optional)
  8. Patient/Child Sex (mandatory)
  9. Patient/Child Date of Birth (mandatory)
  10. Patient/Child Weight (mandatory)
  11. Patient/Child Medical History (optional)
  12. Patient/Child Allergies (optional)
  13. Patient/Child Vaccination Records (optional)

You may create multiple patient/child records.

Medical professionals/Doctors:

  1. Name (mandatory)
  2. Email ID (mandatory)
  3. Mobile Phone (mandatory)
  4. Designation (mandatory)
  5. Registrations Number (mandatory along with upload of file)
  6. Resume (mandatory along with upload of file)
  7. Specialty (mandatory)
  8. Year of Experience (mandatory)
  9. Biography of 250 characters (mandatory)
  10. Qualifications/Certifications (at least one is mandatory and additional are optional)
  11. Bank Account Details (mandatory)
    1. Bank Name
    2. Account Number
    3. IFS Code

Registration and password

The information collected at the time for registration and password generation varies depending on user type.

For users, only email address and mobile phone number is collected at the time of registration. Rest of the information can provided/updated in the "My Profile" section after logging into the Website/App. Password is autogenerated at the time of registration and can be updated in the "My Profile" section after logging into the Website/App. Security questions must be setup in the password section to provide additional security. Users can request update to their information by admins by sending an email to info@doctoralways.com.

For medical professionals/doctors, all information, including password and security questions, is collected at the time of registration. The account must be approved by the admin before it can be accessed. Only mobile phone number and bio are editable in the "My Profile" section after logging into the Website/App after account approval is done. Password and security questions can be updated in the "My Profile" section. New
qualifications/certifications can be added however. Rest of the information updates can only be done at admin level. Medical professionals/doctors, will need to send email to info@doctoralways.com to request any other updates.

Email address provided at the time of registration is not editable at all. Username/Password recovery mechanism is in place to recover lost user names and forgotten passwords.

Using personal and other information

The information submitted on the Website/App is used for the purpose specified in this policy. We use the information for the following purposes.

  1. Provide services as per our business model
  2. Improvement of our services
  3. Enable your use of the services on the Website/App
  4. Communication is done via email, SMS and push notifications
    1. Send you transactional notifications
    2. Send billing and payment information
    3. Send you non-marketing communications
    4. Send you email notifications as per your specific request
    5. Send you email newsletter, with a possibility of an opt out feature
    6. Send you marketing communications, with a possibility of an opt out feature
  5. May provide third parties with statistical information (without sharing the identify any individual user)
  6. Deal with enquiries and/or complaints made by or about you relating to Website/App
  7. Pertaining to keep the Website/App secure and prevent fraud
  8. Verify compliance with the terms of use of our Website/App (including monitoring messages sent through the Website/App messaging service)

The ownership of the information will be or the Owner of the Website/App and will not be sold to any third party.

Disclosure of personal and other information

Your information will be accessible to our employees, officers, insurers, medical professionals, doctors, advisers, agents, suppliers or subcontractors, insofar as reasonably necessary for the purposes set out in this policy.

Your information may also be accessible to any member of our group of companies (subsidiaries, holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

Without your consent, your personal information will not be supplied or shared with any third party for their or any other third party's direct marketing.

Your information may however be shared and/or disclosed with government and/or state authority and/or designated private entity, to the extent that we are required to do so by law or in connection with any ongoing/prospective legal proceedings or in order to establish, exercise or defend our legal rights.

Financial transactions

Payments made on the Website/App are handled through payment gateway services provider, Razorpay. You can review the provider's privacy policy at https://razorpay.com/privacy. The information shared with the payment services provider is only to the extent necessary for the purposes of processing payments you make via our Website/App, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Sensitive information pertaining to your payment details, such as credit card, debit card, netbanking, are not stored on our Website/App.

Payments made to medical professionals/doctors will be through NEFT transactions from HDFC Bank Ltd., to the bank details submitted on our Website/App at the time of registration or update subsequently.

Refunds

Once payment is made on the Website/App, refunds are not applicable for any reason. All subscription plans sold on the Website/App are sold as­is without any guarantee. By making a purchase of any subscription plan, you are confirming that you have read and understand our no refunds policy.

You may however bring your grievance to our notice by sending a mail to info@doctoralways.com, if any. If your case is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Data security and storage

Reasonable technical and organizational precautions are taken to prevent the loss, misuse or alteration of your information. All such information you provide is stored on our secure (password- and firewall-protected) servers.

All Website/App electronic data communication, including financial transactions, is secured with HTTPS secure internet communication protocol. Our servers are located on our cloud services provider Amazon Web Services. You can review the provider's privacy policy at https://aws.amazon.com/privacy.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our Website/App confidential; we will not ask you for your password (except when you log in to our Website/App).

Use of cookies

Our Website/App may use/install "Cookies" on your computer. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

External links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Amendments

This policy may be updated from time to time by publishing a new version on our Website/App. You should check this page occasionally to ensure you are happy with any changes to this policy.

Last update to this policy was done 14th November 2016. Questions or comments regarding the Website/App should be directed by email to info@doctoralways.com.

Grievances

Grievances arising out of use of this Website/App may be addressed in accordance with the process described in the Terms of Use agreement.